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Frequently Asked Questions

​​Do we have to move our furniture out of the room?​

No, by using our slides & discs we rarely have to empty a room. If needed we will send a two man crew.

If we are having re-stretching and cleaning can it be done on the same day?

Absolutely! It is just a matter of scheduling the cleaning tech to following our carpet tech.

Why did my carpet start doing this?

Carpet wrinkles can be caused from several things such as; poor installation, heavy traffic, dragging/moving heavy furniture even excessive water use when cleaning. The good news is, The Five Star Team can easily solve this problem.​

How long do we have to stay off the carpets?

For the re-stretching/repair you can walk, vacuum and clean immediately, for cleaning we suggest waiting 2 hours.​​

Can my carpet be repaired instead of replaced?

In many cases, yes. Carpet burns, pet damage, torn seams, wrinkles, ripples, and other localized damage can often be repaired for a fraction of the cost of replacement. Our experienced technicians evaluate the damage and recommend the most cost-effective solution to restore your carpet’s appearance and functionality.

What types of carpet damage can you repair?

We repair a wide variety of carpet issues, including pet damage, burns, holes, tears, loose seams, carpet buckling, wrinkles, stains, damaged transitions, and worn carpet padding. Our goal is to extend the life of your existing carpet whenever possible.

Why should carpet stretching be done?

Over time, carpets can develop wrinkles, ripples, and loose areas due to normal wear, heavy furniture, or improper installation. Professional carpet stretching removes these hazards, improves the appearance of your flooring, extends the life of your carpet, and helps prevent premature wear.

Do you offer carpet repair services for seniors?

Yes. We proudly prioritize elderly homeowners by helping eliminate carpet wrinkles and trip hazards that can increase the risk of falls. We provide prompt, professional service with careful attention to safety, communication, and quality workmanship.

Can pet-damaged carpet be repaired?

Absolutely. Whether your carpet has been damaged by scratching, chewing, digging, or accidents, we offer professional pet damage repairs, carpet patching, odor treatment, and pad replacement when needed to restore the affected area.

How long does a typical carpet repair take?

Most carpet repair and stretching projects can be completed in just a few hours, depending on the size and complexity of the job. After inspecting your carpet, we’ll provide an estimated timeframe before work begins.

Is carpet patching noticeable after it’s completed?

When performed by experienced technicians using matching carpet remnants whenever possible, carpet patches often blend in remarkably well. While results depend on the condition and age of the carpet, our goal is to make the repair as seamless and unnoticeable as possible.

Do you move furniture during carpet repairs?

Yes. We carefully move most furniture as needed to complete the repair or stretching process and return it to its original position whenever possible. Our team takes great care to protect both your furniture and your flooring throughout the project.

What areas do you serve?

We proudly provide carpet repair, carpet stretching, patching, and cleaning services throughout Seattle, Snohomish County, King County, and surrounding Washington communities. Contact us to see if your location is within our service area.

Do you guarantee your carpet repair work?

Yes. We stand behind our workmanship with a lifetime satisfaction guarantee. Our goal is to provide long-lasting repairs, exceptional customer service, and quality results that give you confidence in your flooring for years to come.

5 Star Carpet Repair & Stretching