Frequently Asked Questions

​​Do we have to move our furniture out of the room?​

No, by using our slides & discs we rarely have to empty a room. If needed we will send a two man crew.

If we are having re-stretching and cleaning can it be done on the same day?

Absolutely! It is just a matter of scheduling the cleaning tech to following our carpet tech.

Why did my carpet start doing this?

Carpet wrinkles can be caused from several things such as; poor installation, heavy traffic, dragging/moving heavy furniture even excessive water use when cleaning. The good news is, The Five Star Team can easily solve this problem.​

How long do we have to stay off the carpets?

For the re-stretching/repair you can walk, vacuum and clean immediately, for cleaning we suggest waiting 2 hours.​​

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5 Star Carpet Repair & Stretching